Refund policy

Last updated: August 31, 2026

At Grill My Backyard, customer satisfaction is important to us. This policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

2. How to Start a Return

To start a return, contact us at contact@grillmybackyard.shop with your order number and reason for return. We will provide instructions on how and where to send your package.

3. Damaged or Defective Items

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

5. Exchanges

Want a different size, color, or model instead of a refund? Contact us at contact@grillmybackyard.shop within 30 days of delivery to request an exchange. Exchanges are free — we will send you a prepaid return label, and once we receive your original item we will ship your replacement at no extra cost.

6. Non-Returnable Items

Items that have been used, damaged after delivery due to customer misuse, or returned without original packaging may not be eligible for a full refund.

7. Return Shipping Costs

All returns are free. We provide a prepaid return shipping label at no cost to you, whether the item is defective or you simply changed your mind.