Shipping policy

Last updated: August 31, 2026

Thank you for shopping with Grill My Backyard. Below you'll find everything you need to know about how we process and ship your order.

Handling Time

Orders are processed and prepared for shipment within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Shipping Cost & Method

Transit Time

Once your order ships, transit time is typically 3–5 business days. Combined with handling time, most orders arrive within 4–8 business days of being placed.

Shipping Destinations

We currently ship to addresses within the United States only. We're not yet able to ship internationally — if that changes, we'll update this page.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive it.

Large and Freight Items

Larger grills, smokers, and built-in outdoor kitchen equipment may ship via freight carrier and be delivered curbside. The carrier will contact you to schedule a delivery window. Please inspect your item at the time of delivery and note any visible damage on the delivery receipt.

Incorrect Addresses

Please double-check your shipping address at checkout. Grill My Backyard is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can update the address only before the order has shipped.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the estimated delivery window, contact us at contact@grillmybackyard.shop with your order number. We'll work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.